Privacy PolicyVIAJEGROUP

1. General ProvisionsThis Privacy Policy (hereinafter — the "Policy") regulates the processing and protection of personal data of users of the website www.viajegroup.com, as well as all official VIAJEGROUP accounts on social media platforms (Instagram, Facebook, TikTok, YouTube and other digital platforms).
The data controller is VIAJEGROUP (hereinafter — the "Company").
We respect your right to privacy and process personal data in accordance with:

• Regulation (EU) 2016/679 (GDPR),
• the applicable data protection legislation of Spain,
• and other applicable legal acts of the European Union.

2. What Data We CollectWe may collect and process the following categories of personal data:

• Identification Data: First name, last name
• Contact Data: Phone number
• Email address
• Messenger details
• Interaction Data: Information provided in contact forms
• Data submitted through advertising forms (for example, tour applications)
• Messages sent via social media
• Marketing and Behavioral Data: Interests and preferences related to our services
• Data about website interaction (via cookies and analytics services)

We do not process special categories of personal data (such as health data, religious beliefs, political opinions, etc.) unless it is directly required for the organization of a specific service and voluntarily provided by you.


3. Legal Basis for ProcessingWe process personal data based on:

• Your consent
• The necessity to perform a contract or take steps prior to entering into a contract
• The legitimate interests of the Company (service improvement, business development)
• Legal obligations

4. Purposes of Data ProcessingYour personal data is used for:

• Processing applications for tours and events
• Contacting you regarding bookings
• Organizing journeys and corporate formats
• Sending informational and marketing materials (subject to consent)
• Improving service quality
• Internal analytics

5. Data Sharing with Third PartiesWe do not sell or transfer your personal data to third parties.
Data may only be shared in the following cases:

• With partners involved in organizing tours (hotels, transport providers, etc.) — strictly to the extent necessary to provide the service
• With payment providers
• With IT service providers (hosting, CRM systems, email services)
• Where required by law

All contractors are required to comply with data protection regulations.


6. Data Retention PeriodPersonal data is stored:

• For the duration of the contractual relationship
• Until consent is withdrawn
• Or for the period required by applicable law

After the purposes of processing have been fulfilled, the data is deleted or anonymized.


7. Use of CookiesThe website www.viajegroup.com uses cookies for:

• Analytics (Google Analytics or similar services)
• Improving user experience
• Marketing purposes

You may change cookie settings in your browser or via the cookie banner on the website.


8. Your Rights (Under GDPR) You have the right to:

• Obtain information about the data we process
• Request access to your data
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Restrict processing
• Withdraw consent
• Lodge a complaint with a data protection supervisory authority

Requests are processed within 30 days.


9. Data SecurityWe implement appropriate technical and organizational measures to protect personal data against:

• Unauthorized access
• Loss
• Alteration
• Disclosure

Access to personal data is limited to authorized individuals only.


10. Contact InformationFor any questions regarding personal data processing, you may contact us:
📩 Email: trip@viajegroup.com
📞 Phone: +34 656 571 695
🌍 Website: www.viajegroup.com
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